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Refund & Cancellation Policy

Last updated: 15 Nov 2026

1. Free trial

Every plan starts with a 7-day free trial. Nothing is charged during the trial. Cancel before the trial ends and you pay nothing.

2. How to cancel

  • Go to Dashboard, then Billing, then Cancel autopay.
  • You can also cancel the UPI mandate from your UPI app, or email us at help@mysmartgmb.com.
  • After cancelling, your plan stays active till the end of the period you have already paid for. No further charges are made.

3. Refunds

  • Monthly plans: no refund for the current month once it is charged.
  • Yearly plans: if you cancel within 7 days of the first yearly charge (after the trial), we give a full refund. After 7 days, no refund for the remaining period.
  • Double or wrong charge: we refund the extra amount in full.
  • If a QR standee has already been shipped with your plan, its cost ([AMOUNT]) is deducted from any refund.

4. How refunds are paid

Approved refunds go back to the original payment method within 5–7 working days. Your bank may take a few more days to show it.

5. Contact

Email help@mysmartgmb.com or call +91 62603 93516 with your registered email and payment reference. We reply within 2 working days.