Refund & Cancellation Policy
Last updated: 15 Nov 2026
1. Free trial
Every plan starts with a 7-day free trial. Nothing is charged during the trial. Cancel before the trial ends and you pay nothing.
2. How to cancel
- Go to Dashboard, then Billing, then Cancel autopay.
- You can also cancel the UPI mandate from your UPI app, or email us at help@mysmartgmb.com.
- After cancelling, your plan stays active till the end of the period you have already paid for. No further charges are made.
3. Refunds
- Monthly plans: no refund for the current month once it is charged.
- Yearly plans: if you cancel within 7 days of the first yearly charge (after the trial), we give a full refund. After 7 days, no refund for the remaining period.
- Double or wrong charge: we refund the extra amount in full.
- If a QR standee has already been shipped with your plan, its cost ([AMOUNT]) is deducted from any refund.
4. How refunds are paid
Approved refunds go back to the original payment method within 5–7 working days. Your bank may take a few more days to show it.
5. Contact
Email help@mysmartgmb.com or call +91 62603 93516 with your registered email and payment reference. We reply within 2 working days.