Terms of Service
Last updated: 15 Nov 2026
These terms are an agreement between you (the business owner) and My Smart GMB ("we", "us"), for the use of My Smart GMB. By creating an account you accept these terms.
1. The service
My Smart GMB gives your business a QR code and review page where customers can speak or type a review, copy it and post it on Google from their own account. It also offers Google Business Profile reports, review replies, alerts, posts and other features as per your plan.
My Smart GMB is an independent tool and is not affiliated with, endorsed by or a partner of Google. Google and Google Business Profile are trademarks of Google LLC.
2. Your account
- Give correct details and keep your password safe.
- Use the service only for businesses you own or are authorised to manage.
- You are responsible for activity on your account.
3. Reviews: rules you must follow
Google has strict rules on reviews. You agree that you will not:
- Offer gifts, discounts, cash or anything else in return for reviews.
- Write reviews yourself, or ask staff, friends or family to post fake reviews.
- Ask only happy customers for reviews, or stop unhappy customers from reviewing.
- Pressure customers or post reviews on their behalf.
We may suspend accounts that break these rules or Google's review policies.
4. Free trial, plans and payment
- Every plan starts with a 7-day free trial. You set up UPI or card autopay at signup. Nothing is charged during the trial.
- Unless you cancel before the trial ends, your plan starts and is charged automatically, then renews every month or year as per your plan.
- Prices are shown on our pricing page and include GST. We will tell you by email at least 7 days before any price change.
- If a payment fails, your account stays active for a short grace period, then paid features stop until payment is made.
5. Cancellation
You can cancel any time from Dashboard, then Billing. Your plan stays active till the end of the period you have paid for. See our Refund & cancellation policy.
6. Google connection
Some features need you to connect your Google Business Profile. Google decides what its APIs allow, and may change or limit them. If Google changes or stops a feature, we may have to change or remove the related feature in our tool.
7. AI suggestions
AI reply suggestions are drafts. You must read and approve every reply before it is posted. AI is never used to write or change your customers' reviews.
8. No guarantee of results
We do not promise any number of reviews, ratings, rankings, calls or sales. Results depend on your business, your customers and Google.
9. Acceptable use
Do not misuse the service, try to break its security, copy it, or use it for anything illegal or misleading.
10. Our liability
The service is provided "as is". To the extent allowed by law, we are not liable for indirect losses, lost profits, or actions taken by Google on your profile. Our total liability is limited to the fees you paid us in the 3 months before the claim.
11. Suspension and termination
We may suspend or close accounts that break these terms. You may close your account any time. See Delete my data.
12. Governing law
These terms are governed by the laws of India. Courts at Bhopal will have exclusive jurisdiction.